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Shipping

 

We'll notify

We strive to ship orders weekly, and always keep you informed and up to date in the process. 

  • We ship from Haugesund, Norway

  • We'll notify you by email when your order has been shipped

  • You should receive an sms or email when your shipment has arrived to your nearest post office

DELIVERY TIME 

We do our best to ship your order asap. Delivery time will vary depending on your location, but normally it takes about 2-4 working days to ship within Europe. Please note that Viiben cannot be held responsible for any delays with the couriers. If you are missing your goods? Email us at sales@viiben.com so we can assist you in tracking your order.

NON PICKED UP GOODS

Please note that if we receive packages that have not been collected, we reserve the right to charge you for all our costs that appear when handling your order and shipment. An invoice will be sent to you. Settlement of the invoice shall be within 14 days.

 

RATES

Shipping to private customers varies from 49 NOK to 400 NOK, rates will be updated as you fill out the delivery address in your shopping cart.

RETURNS

If you regret your purchase you can return your order within 14 days after your purchase to receive a refund. The item must be unused and in its original packaging. 

Costs related to returns are on the customer. The customer is responsible for the shipment and we recommend shipping with tracking to make sure you always keep track of your parcel. 

We will notify you once we have received your return. The refund will be processed thereafter. It can take 5-7 days before the refund is visible in your account.  

Returns must be shipped to:

Viiben AS

Nordre Stemhaug 5

5518 Haugesund

Norway

NB. Please note that sale items cannot be returned.

VAT 

For all orders, VAT is included in the price listed on our webshop. 

We hope you enjoy your purchase!

All the best,

Team Viiben 

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